At RWKD Studio, we are committed to providing you with high-quality, custom-made garments that meet your unique preferences and style. We understand that sometimes, even with careful consideration, you may need to make changes to your order. Please review our Return & Exchange Policy below to understand our guidelines:
Refund Policy: Due to the custom-made nature of the garments we sell, we do not offer refunds. We craft each item to your specific measurements and design preferences, making it difficult for us to resell customized garments. However, we offer two alternatives for customer satisfaction:
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Store Credit: If you are not completely satisfied with your purchase, we offer store credit for the full purchase amount, excluding any shipping charges. Store credit can be used for future purchases on our website. To request store credit, please contact our Customer Support team.
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Exchange: If you would like to exchange your custom-made item for another product currently in stock, we are happy to assist you with the exchange process. The exchanged item’s value should be equal to or less than the original purchase. Shipping charges for the return and exchange are the customer’s responsibility. To initiate an exchange, please contact our Customer Support team.
Conditions for Returns & Exchanges: To be eligible for store credit or an exchange, please ensure that the following conditions are met:
- The request for store credit or exchange must be made within 14 days from the date of delivery.
- The item must be in its original, unworn, and unused condition, with all tags and labels attached.
- Custom-made items may only be exchanged for in-stock items of equal or lesser value.
- Shipping charges for returns and exchanges are the customer’s responsibility unless the return is due to a mistake on our part or a defect in the product.
- We reserve the right to refuse a return or exchange if the item does not meet our return policy standards.
How to Request a Return or Exchange: To request a store credit or exchange, please follow these steps:
- Contact our Customer Support team at rwkdstudio@gmail.com.
- Provide your order number and details of the item you wish to return or exchange.
- Our Customer Support team will guide you through the return or exchange process and provide further instructions.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team immediately, providing a description of the issue and photos if possible. We will work with you to resolve the problem and may offer a store credit or exchange, including covering the shipping costs.
Governing Law: This Return & Exchange Policy is governed by and construed in accordance with the laws of the United Kingdom.
At RWKD Studio, we are dedicated to providing you with the best possible customer experience. If you have any questions or concerns regarding our Return & Exchange Policy, please contact our Customer Support team at rwkdstudio@gmail.com.
Thank you for choosing RWKD Studio for your custom-made fashion needs. We appreciate your support and look forward to assisting you with your return or exchange.
